Returns and refunds

Returns & Refunds

At NutraEase, your satisfaction is our priority. Because our products are consumable health supplements, we follow a focused returns policy that protects both product safety and your peace of mind.

When You Can Request a Return

You may request a return or replacement within 7 days of delivery if your product arrives:

  • Damaged or broken in transit
  • Defective, or with an expiry date that has already passed
  • Incorrect — not the item you ordered

Condition of Returned Items

The product must be unused and in its original, sealed packaging with all labels intact. For health and hygiene reasons we cannot accept opened or partially used supplements, unless the product was defective or damaged on arrival.

How to Request a Return

Call or WhatsApp us on +91 76000 02969 within 7 days of delivery, or use the form on our Contact page. Please have ready:

  1. Your order number
  2. A clear photograph of the product and its outer packaging
  3. A short description of the issue

Our support team will review your request and reply with the next steps, including pickup arrangements where applicable.

Refund Timeline

Once we receive and inspect the returned item, eligible refunds are processed to your original payment method within 7–10 business days. Depending on your bank or card provider, it may take a few additional days for the amount to appear in your account.

Replacements

If you would prefer a replacement instead of a refund, please tell us when you get in touch. We will dispatch the correct or undamaged item once your return has been confirmed.

Need Help?

For any question about a return, refund or replacement, call or WhatsApp +91 76000 02969 and our team will assist you.