FAQ

Frequently Asked Questions

Answers to the questions we are asked most often. If you cannot find what you need, call or WhatsApp us on +91 76000 02969 and our team will help.

Orders & Shipping

How long will my order take to arrive?

Orders are processed within 1–2 business days of confirmation and are typically delivered within 3–7 working days across India. Orders placed on weekends or public holidays are processed on the next working day.

Do you charge for shipping?

Shipping is free on all prepaid orders. A nominal charge may apply to cash-on-delivery orders where that option is available.

Can I track my order?

Yes. Once your order is dispatched you will receive a tracking link so you can follow its progress until delivery.

Do you deliver across India?

Yes, we deliver nationwide across India.

Returns & Refunds

What is your return policy?

You may request a return or replacement within 7 days of delivery if your product arrives damaged, defective, or incorrect. The product must be unused and in its original, sealed packaging.

How do I request a return?

Call or WhatsApp us on +91 76000 02969 within 7 days of delivery with your order number, a photograph of the product and its packaging, and a short description of the issue.

How long do refunds take?

Once we receive and inspect the returned item, eligible refunds are processed to your original payment method within 7–10 business days. Your bank or card provider may take a few additional days to reflect the amount.

Can I return a product I have already opened?

For health and hygiene reasons we cannot accept opened or partially used supplements, unless the product was defective or damaged on arrival.

About Our Products

Who formulates NutraEase products?

Our formulations are developed by certified doctors and specialists, combining modern medical research with Ayurvedic principles. NutraEase was co-founded by Dr. Hetal Patolia, a practising gynecologist with over 27 years of experience and a recognised expert in nutrition and weight management.

How should I store my supplements?

Store your products in a cool, dry place away from direct sunlight, and keep the container tightly closed. Keep all supplements out of the reach of children.

When should I take my supplement?

Please follow the directions printed on your product label, as recommended timing and dosage differ by product. If you are unsure, your doctor or a qualified healthcare professional can advise what suits you best.

Can I take NutraEase supplements alongside prescription medication?

Please speak to your doctor before combining any supplement with prescription medication, particularly if you are pregnant, breastfeeding, or managing an ongoing health condition. We are not able to provide individual medical advice remotely.

Are supplements a replacement for a balanced diet?

No. Supplements are intended to support a balanced diet and a healthy lifestyle, not to replace them.

Still Need Help?

Call or WhatsApp us on +91 76000 02969, or use the form on our Contact page, and our support team will get back to you.